سياسة الإسترجاع

Enjoy shopping with the below returns policy features:

1- You have 7 days from the date of receiving any item to submit a return request. The shipping costs will be borne by the buyer, provided that the product is intact, the product carton and all its accessories are intact, and after verification, the amount will be returned within 14 working days.

2- If the item is defective or does not work properly or even does not match the description of the site, you have the right to return it within 30 days from the date of its receipt and the price of the item will be refunded to you in addition to the shipping cost that you paid when purchasing.

3- The amount will be transferred within 14 working days.

Some frequently asked questions:

Q: I received a defective/damaged product, can I get a refund?

If the product you received is damaged or if it is defective, you can return the product within 30 days from the date of receipt, provided that it is in the same condition that you received it with the original box and/or packaging intact, once we receive the returned product, we will check it, and if any If the product is defective or damaged, we will refund the value of the paid product along with any shipping fees paid within one week from the date of your request to return the product.

Q: When is "return" not possible?

There are some cases where it is difficult for us to support returns:

1. If the return is requested outside the specified time frame of 7 days or 30 days for defective or non-specification products from the day of receipt.
2. If the product is used, damaged or not in the same condition you received it in.
3. Certain non-returnable categories such as underwear, cosmetics, socks...etc.
4. Defective products covered by the manufacturer's warranty
5. Any consumable product that has been used or installed.
6. Anything missing from the packaging you received including price tags, labels, original packaging, free accessories and accessories.
7. Fragile and personal hygiene products

Q: Who pays the shipping fee when the product is returned?

You can return the product within 14 days of the delivery date and it is shipped by the customer to our address and Smart Start store does not bear the shipping cost

Unless the product is defective or broken, the shipping cost will be borne by the Smart Start Store.

smart start store address

Mahayel Asir - Downtown - King Fahd Street